FAQ

How long does it take for my delivery to arrive?

Once we receive the payment, we will arrange to ship out the parcel within 7-14 working days.
Normally, it takes around 7-14 working days to arrive at your doorstep for West Malaysia and 7-14 working days for East Malaysia. 
Tracking number will be provided once order is confirmed
*As of high demand for certain items, slight shortage of stock might occur and may cause delivery to delay.

 

的送货到达需要多长时间?

付款后,现货商品我们将会安排在7-14个工作日内发货。
* 在确认收到汇款的同时我们也将提供您运单号,方便您追踪您的包裹。

配送範圍限马来西亚 西马大概需要7-14个工作日就能成功收货,东马则需要7-14个工作日 (不包含周末及國定例假日)。 
* 如货源不足的商品将会安排在补货抵达时再安排发货。

 


 

How much does shipping cost?

The shipping fee is charged at a flat rate for West Malaysia: RM 7;
For East Malaysia, a flat rate RM10 is charged for total product weight below 5KG, 
5 - 5.99KG is charged at a flat rate RM35,
6 - 6.99KG is charged at a flat rate RM50.

 

运费多少钱?

西马统一收取的运费:RM7 ;
东马运费: 0 - 4.99KG统一收取 : RM10,  
5 - 5.99KG统一收取 : RM35,
6 - 6.99KG 统一收取 : RM50.

 


 

What are the payment methods available?

We accept Credit/Debit Card, Online Banking, and Paypal as the payment methods.

 

能接受什么形式的付款方式?

我们接受 Credit/Debit Card, Online Banking 与 Paypal 的付款方式来进行交易。

 


How can i know if the payment was successful or failed?

You will be notified via email within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might impact on your payment.
NOTE: Bank reconciliation time will only affect on payment via Online Banking 

 

怎么确定我的付款成功与否?

在确认您的订单后,我们会在24小时内以邮件的方式通知您已付款成功。
请注意您银行的对账时间,这将影响您网上转账的成功与否。
注:每一间银行都有不一样的对账时间,介于晚上11.30 至 凌晨1.30左右